Claims Process FAQ

You are a Settlement Class Member and eligible to apply for compensation if you:

• live anywhere in Canada;
• purchased or used one of the Recalled Products, or you represent the estate of someone who purchased or used one of the Recalled Products; and
• are not a government entity.

The list of Recalled Products is at the bottom of Our Homepage.

Yes. Please download your paper claim form from the Claim Administrator’s website, located here: https://cpapsettlement.kpmg.ca/#documents and follow the instructions provided.

First, please be sure that you are entering the serial number of your Recalled Device. If you enter the serial number of your replacement device, the serial number will not work.

Second, please be sure that you are entering the serial number correctly.

If the serial number still does not work, please report this issue to the Claim Administrator by emailing cpapsettlement@kpmg.ca and they will assist you. Please make sure to include the serial number that you are trying to enter into the claims portal in your email.

First, please contact your respiratory device provider and request this information.

Second, if your respiratory device provider is no longer in business or can otherwise not help you, please report this issue to the Claim Administrator by emailing cpapsettlement@kpmg.ca and they will assist you.

Yes. Confirmation emails are sent to the email address associated to the account upon claim submission. If you made your claim by mail and included an email address, a claim confirmation email will be sent to the address that you provided on your claim form. If you have not received a confirmation email, please check your junk folder.

If there is no confirmation email in your junk folder, please report this issue to the Claim Administrator by emailing cpapsettlement@kpmg.ca and they will assist you.

While minor modifications to your information such as contact details can be done on your account, in order to make significant changes to your claim, such as adding a replacement device, you must withdraw your claim as follows:

• Log in to the portal at https://cpapsettlement.kpmg.ca/
• Go to Your Claims and click on the claim you want to update.
• Select View Details.
• Click Withdraw Claim and fill in the text box
• Click on “Apply for Compensation” to resubmit your claim with your supporting documentation.

To make minor modifications such as updating payment or contact information:

• You must follow the steps 1-3 above select Edit Payment information to make your changes.

The deadline is March 7, 2026. If you do not apply for compensation before this date, you will not receive any compensation for your economic losses related to the Recall. Note even if you previously registered to receive updates from Counsel, you still need to make a claim with the Claim Administrator.

Yes. A toll-free call centre is available to assist Class Members with questions and claim form inquiries from 8:00 AM to 8:00 PM Eastern Time (ET). Call 1-855-603-0491.